Terms of Service.

01 Acceptance of Terms

These Terms of Service ("Terms") govern your access to and use of LOP™ (Logistics Optimization Platform), available at lop.tools and app.lop.tools (the "Service"), operated by AMBER MAKİNA İNŞAAT İTHALAT İHRACAT SANAYİ VE TİCARET LİMİTED ŞİRKETİ ("Amber Makina," "we," "us," or "our").

By creating an account, accessing the Service, or clicking "I agree" during signup, you confirm that:

• You have read, understood, and agree to be bound by these Terms
• You are at least 18 years old (or the age of majority in your jurisdiction)
• If you are using the Service on behalf of a company or organization, you have the authority to bind that entity to these Terms, and "you" refers to both you personally and that entity

If you do not agree to these Terms, do not use the Service.

These Terms work alongside our Privacy Policy, which explains how we handle your personal data. Both documents form the complete agreement between you and Amber Makina.

This document is also available in Turkish at lop.tools/tr/terms.

02 Service Description

LOP is a cloud-based 3D container load optimization platform designed for logistics professionals, freight forwarders, manufacturers, and supply chain teams. The Service provides:

• 3D visual editor for planning container, truck, and pallet loads
• AI-powered optimization solver with multiple modes (Quick Plan, Smart Plan, Maximum Fill)
• STEP/CAD file import for accurate 3D rendering of irregular cargo
• Multi-container planning across mixed fleet configurations
• Item library with custom properties and reusable templates
• Pallet integration with realistic geometry and stacking rules
• AI-powered analysis and load plan suggestions via Anthropic's Claude API
• Multi-format export (PDF, Excel, CSV)
• Team collaboration features (Business and Enterprise tiers)
• Analytics dashboard tracking usage and optimization metrics
• ERP/WMS integration via spreadsheet import

The Service is available globally except where prohibited by applicable law. We reserve the right to add, modify, or remove features over time. Material changes to features will be communicated to active users.

03 Account Terms

3.1 Account Creation

To use the Service, you must create an account by providing accurate and complete information including your name, email address, and organization name. You are responsible for keeping this information current.

3.2 Account Types

• Individual accounts — One person, one account. Free, Professional, and Business tiers all permit individual use.
• Organization accounts — Multiple users under a single organization (Business plan with multiple seats, or Enterprise plan). Each user requires their own seat; sharing credentials across multiple users is prohibited.

3.3 Your Responsibilities

You are responsible for:

• Maintaining the confidentiality of your password and account credentials
• All activity that occurs under your account, whether or not authorized by you
• Using a strong password (minimum 10 characters; the Service rejects common passwords)
• Notifying us immediately at security@lop.tools if you suspect unauthorized access to your account
• Ensuring users you invite to your organization comply with these Terms

We are not liable for losses resulting from unauthorized account use that you could have prevented through reasonable security practices.

3.4 Account Suspension

We may suspend or terminate accounts that violate these Terms, fail to pay subscription fees, exhibit suspicious or fraudulent activity, or have remained inactive for more than 24 months on a free plan. Suspended accounts may be reinstated upon resolution of the underlying issue, at our discretion.

04 Acceptable Use

You agree to use the Service only for lawful purposes and in accordance with these Terms. You will NOT:

• Reverse engineer, decompile, disassemble, or attempt to extract the source code of the Service
• Abuse the API beyond the rate limits documented in our developer documentation
• Share account credentials with multiple users (each user requires their own paid seat)
• Use the Service to develop or train competing products, AI models, or load optimization algorithms
• Use the Service for any illegal purpose, or in any way that infringes the rights of third parties (intellectual property, privacy, or otherwise)
• Upload malicious code, viruses, malware, or attempt security exploits
• Bypass plan limits, paywalls, or feature restrictions through technical means
• Misrepresent your identity or affiliation with any person or organization
• Use the Service to send unsolicited communications (spam) or for harassment
• Resell, sublicense, or transfer access to the Service without our written permission
• Use the Service in safety-critical applications without independent verification (LOP optimizes load plans but is not a substitute for human judgment in regulated logistics, hazardous materials handling, or other safety-critical contexts)

Violation of these acceptable use restrictions may result in immediate suspension or termination of your account.

05 Subscriptions and Billing

5.1 Pricing

All pricing for the Service is listed at lop.tools/pricing. Prices are displayed in the currency published on the pricing page. Payments with cards issued in Türkiye are collected in Turkish Lira (TRY), and displayed amounts include 20% VAT (KDV). Sales to customers established outside Türkiye are VAT-exempt as an export of services and are collected in US Dollars (USD).

5.2 Payment Processors

• Turkish customers: Payments processed via iyzico.
• International customers: Payments are also processed via iyzico. Additional payment methods may be introduced over time; for billing questions, contact billing@lop.tools.

We do not store credit card numbers, bank account details, or other sensitive payment information on our servers. Payment data is collected and processed directly by our payment processors under their respective security and privacy policies.

5.3 Billing Cycles

• Monthly subscriptions: Charged on the same calendar day each month
• Annual subscriptions: Charged once per year, providing 2 months free compared to the equivalent monthly rate

Billing periods are calculated from the date of initial subscription activation.

5.4 Auto-Renewal

All paid subscriptions automatically renew at the end of each billing period unless cancelled. By subscribing, you authorize us to charge your selected payment method for each renewal.

You will receive a renewal notice via email at least 7 days before the renewal charge. To prevent renewal, cancel your subscription via Settings → Billing before the renewal date.

5.5 Refunds

Upon cancellation, no further charges are made; your access to the Service continues to the end of the period you have paid for and ends at that time. Cancellation does not give rise to automatic or pro-rated (partial-period) refunds. Your rights under mandatory law remain unaffected.

• Monthly subscriptions: No refunds for the current billing period; cancellation takes effect at the end of the current period
• Refund processing: 5–10 business days after refund approval
• Disputes: Contact billing@lop.tools to discuss billing concerns. Initiating a chargeback before contacting us will result in account suspension pending resolution.

5.6 Plan Changes

5.6.1 Monthly subscriptions. You may change your plan at any time from the pricing page. Every accepted change takes effect at your next renewal date. Your renewal date never moves, and no partial-period charges or credits arise from a plan change. When you accept a change, we record the change, the disclosures you were shown, and its effective date.

5.6.2 Upgrades on monthly subscriptions. When you accept an upgrade, the features of the higher plan are made available to you immediately; the higher price is first charged at your next renewal. One such early feature grant is available per billing period. If you change your plan again within the same period, the early grant ends and your features revert to the plan you have paid for, until the change you last accepted takes effect.

5.6.3 Replacing or cancelling a scheduled change. Until its effective date, a scheduled change may be replaced by accepting a different change, or cancelled from your current plan, free of charge. Only the last accepted change applies.

5.6.4 Annual subscriptions. Annual billing is available on the Business plan only. Plan and billing-cycle changes are not available on an annual subscription. To leave an annual plan, cancel it; your access continues to the end of the period you have paid for.

5.6.5 No pro-rated charges and no automatic refunds arise from plan changes.

5.7 Failed Payments

If a payment fails, we will attempt to charge your payment method up to 3 times over a 7-day period. During this time:

You can resolve a failed payment at any time by updating your payment method in Settings → Billing.

5.8 Annual Price Review (TRY-billed subscriptions)

Prices for subscriptions billed in Turkish Lira are derived from the corresponding USD list price using a published, objective mechanism: the effective foreign exchange selling rate (efektif döviz satış kuru) announced by the Central Bank of the Republic of Türkiye (TCMB), observed on 7 January of each year and applied through the rounding rule published on the pricing page. Any resulting price change applies to your subscription only from your first renewal following the reset date; no change applies within a period you have already paid for or committed to. Before your first renewal at a new price, we will notify you individually at least one (1) month in advance on a durable medium (e-mail and in-app notice), restating the new price and your right to cancel free of charge before the renewal, with access continuing to the end of your current paid period.

06 Plan Limits

Each subscription tier includes specific usage limits documented at lop.tools/pricing. Limits include:

• Number of load plans you can create per billing period
• Number of containers and items per load plan
• Number of AI-powered analyses per month
• STEP/CAD file uploads
• Number of seats (Business and Enterprise tiers)
• Export volume

We may modify plan limits with at least 30 days notice via email. If a modification reduces your usage allowance, the change takes effect at the start of your next billing period.

Free tier limits are enforced strictly. Exceeding free tier limits requires upgrading to a paid plan or waiting until the next billing period.

07 Data Ownership and License

7.1 Your Data

You retain all ownership rights to data you upload, create, or generate through the Service, including:

• Load plans (containers, items, placements, configurations)
• Item library entries (your products, dimensions, descriptions, custom properties)
• STEP/CAD files
• Templates and saved configurations
• Business preferences and account settings

This is your data. You retain all intellectual property rights, including any copyright, trade secret, or other rights that may apply.

7.2 License Granted to Us

To provide the Service, you grant Amber Makina a limited, non-exclusive, worldwide, royalty-free license to:

• Store, process, and display your data within the Service
• Generate optimization solutions based on your inputs
• Render 3D visualizations of your load plans
• Process your data through the Anthropic Claude API when you use AI features (per Section 9)
• Create encrypted backups for service reliability

This license is:

• Limited in scope to providing the Service to you
• Non-transferable except to our service providers (DigitalOcean, Anthropic, etc.) acting on our behalf
• Terminable when you delete your data or close your account

For complete details on how your data is processed, see our Privacy Policy.

7.4 Your Responsibility for Data Rights

You are responsible for ensuring you have all necessary rights to upload data to the Service, including:

• Permission to upload STEP/CAD files (which may have intellectual property protections)
• Authority to use product information and dimensions
• Compliance with confidentiality agreements regarding business data
• Permission to share data with our AI processor (Anthropic) when using AI features

You agree to indemnify Amber Makina against claims arising from data you upload that you did not have the right to upload (see Section 14).

08 STEP/CAD Files

LOP supports the upload and 3D rendering of STEP files (IGES support planned). When you upload STEP files:

• Files are stored encrypted at rest in DigitalOcean Spaces (Frankfurt, EU region)
• Files are processed by our STEP processor service to extract geometry, generate 3D meshes, and compute physical properties (volume, center of gravity, oriented bounding boxes)
• Generated 3D meshes (GLB format) are stored alongside the original files for fast rendering
• You retain all intellectual property rights in your CAD files
• We will not use your CAD files for any purpose other than providing the Service to you
• We will not share your CAD files with third parties except as required to deliver the Service (e.g., DigitalOcean for storage)
• You can delete uploaded STEP files at any time via the Item Library
• File deletions are permanent within 30 days (immediate from active storage; backups expire within 90 days)

By uploading STEP files, you confirm that you have the right to use and process those files within the Service.

09 AI Features

9.1 How AI Features Work

LOP integrates with Anthropic's Claude API to provide optional AI-powered features, including:

• Load plan analysis and recommendations
• Optimization suggestions based on your specific cargo and constraints

When you use these features, relevant load plan data is transmitted to Anthropic for processing. See Section 4 of our Privacy Policy for details on what data is sent.

9.2 Anthropic's Data Handling

Amber Makina operates under Anthropic's Commercial API terms. Under these terms:

• Anthropic stores API inputs and outputs for a maximum of 7 days, then deletes them
• Your data is never used to train Anthropic's AI models
• Data is encrypted in transit and at rest within Anthropic's infrastructure

For complete details, see Anthropic's Commercial Terms at anthropic.com/legal/commercial-terms.

9.3 AI Features Are Optional

You can use the Service without any AI features. AI features are enabled by default but can be disabled in Settings. If you disable AI features, no data is sent to Anthropic.

9.4 AI Suggestions Are Advisory

AI-generated analyses, suggestions, and recommendations are advisory only. You retain full responsibility for:

• Final loading decisions
• Compliance with safety regulations applicable to your cargo
• Verification of AI-generated outputs against your own expertise and operational requirements
• Any consequences of acting on AI recommendations

LOP and Amber Makina are not liable for losses resulting from reliance on AI suggestions. Use AI features as a tool to augment your judgment, not replace it.

10 Intellectual Property

10.1 Our Property

Amber Makina owns all rights, title, and interest in and to the Service, including:

• The LOP™ platform, software, and source code
• Visual design, user interface, and user experience
• Branding, logos, color schemes, and trademarks
• Optimization algorithms and solver technology
• Documentation, marketing materials, and educational content
• All improvements, modifications, and derivative works

These rights are protected by copyright, trademark, trade secret, and other intellectual property laws.

10.2 Trademarks

"LOP" and the LOP logo are trademarks of Amber Makina (trademark applications pending). You may not use our trademarks, logos, or branding without our prior written permission, except:

• To accurately describe that you use the Service (e.g., "We use LOP for load planning")
• In factual references such as press articles or reviews

You may not use our trademarks in a way that suggests endorsement, affiliation, or partnership without explicit authorization.

10.3 Feedback

If you provide feedback, suggestions, or ideas for improving the Service, you grant Amber Makina a perpetual, irrevocable, royalty-free license to use that feedback to improve the Service. We may incorporate your feedback into future versions of the Service without obligation to credit or compensate you.

This does not affect your ownership of any data you upload to the Service (see Section 7).

11 Service Availability

11.1 Uptime Target

We target 99.5% uptime measured monthly, calculated as the percentage of time the Service is available and functional, excluding:

• Scheduled maintenance windows announced at least 48 hours in advance
• Force majeure events (natural disasters, government actions, internet infrastructure failures beyond our control)
• Issues caused by your equipment, internet connection, or third-party services

11.2 Maintenance

We perform scheduled maintenance periodically to update the Service, deploy improvements, and maintain infrastructure. Scheduled maintenance is communicated via:

• Email notifications to active users at least 48 hours in advance
• Status updates on our status page (when available)

Emergency maintenance may occur without advance notice for security-critical issues.

11.3 No Service Level Agreement (SLA) Credits

For Free, Professional, and Business tier accounts, we do not provide SLA credits or service-level guarantees. The 99.5% uptime target is our internal commitment to operational quality, not a contractual obligation.

Enterprise customers may have custom SLAs documented in their service agreements.

11.4 Service Modifications

We may modify, update, or discontinue features of the Service. Material changes affecting paid functionality will be communicated to affected users at least 30 days in advance.

12 Disclaimers and Warranty Exclusions

12.1 "As Is" Service

To the maximum extent permitted by law, Amber Makina disclaims all warranties including:

• Warranties of merchantability
• Warranties of fitness for a particular purpose
• Warranties of non-infringement
• Warranties that the Service will be error-free, uninterrupted, secure, or that defects will be corrected
• Warranties regarding the accuracy, reliability, or completeness of any information provided by the Service

12.2 Computational Outputs

Optimization solutions, load plans, AI suggestions, and other outputs from the Service are computational results based on your inputs. We do not warrant that:

• Optimization solutions are mathematically optimal in all cases
• Load plans will perform as expected in real-world operations
• AI suggestions are accurate or appropriate for your specific situation
• Calculations (volume, weight balance, center of gravity, etc.) are precise to the level required for your specific use case

12.3 Safety-Critical Use

The Service is designed as a planning and optimization tool. It is not designed for safety-critical applications without independent verification. If you use the Service for cargo that requires regulatory compliance (hazardous materials, medical supplies, food products under cold chain requirements, etc.), you remain responsible for:

• Verifying outputs against applicable regulations
• Conducting independent safety assessments
• Maintaining required documentation and certifications
• Ensuring competent human supervision of loading operations

13 Limitation of Liability

To the maximum extent permitted by law, LOP and Amber Makina are not liable for indirect or consequential losses, loss of profit, loss of data, or business interruption arising from use of the Service, and our total aggregate liability for direct damages shall not exceed the fees you paid in the twelve (12) months preceding the event giving rise to liability. Load plans are decision-support outputs; verifying compliance with applicable transport, safety and packing regulations remains your responsibility. Nothing in these Terms excludes or limits liability for death or personal injury, for intent or gross negligence, or for fraud, nor any liability that cannot be excluded or limited under mandatory law. In any event, the foregoing cap shall not be less than one hundred US dollars (USD 100). Your indemnification obligations under these Terms are not subject to the foregoing cap.

14 Indemnification

You agree to indemnify, defend, and hold harmless Amber Makina, its officers, directors, employees, agents, and affiliates from and against any claims, demands, losses, damages, liabilities, costs, and expenses (including reasonable attorneys' fees) arising from or related to:

• Your use or misuse of the Service in violation of these Terms
• Your violation of any applicable law or regulation
• Your violation of any third-party rights, including intellectual property, privacy, or contractual rights
• Inaccurate, misleading, or unauthorized data or files you upload to the Service
• Your business operations or loading decisions, including any decisions made based on outputs from the Service

We will provide you with reasonable notice of any claim, allow you to participate in the defense, and not settle any claim affecting your rights without your consent (which shall not be unreasonably withheld).

15 Termination

15.1 Termination by You

You may cancel your subscription at any time via Settings → Billing. Upon cancellation:

• For monthly subscriptions: cancellation takes effect at the end of the current billing period
• For annual subscriptions: cancellation takes effect at the end of the prepaid period
• Your account remains active until the end of the paid period
• You can export all your data via the Export feature for 30 days after cancellation
• After 30 days, your account and data are permanently deleted

15.2 Termination by Us

We may suspend or terminate your account in the following situations:

• Material violation of these Terms — immediate termination without notice
• Repeated minor violations — 30 days notice with opportunity to cure
• Non-payment — per the failed payment process in Section 5.7
• Fraudulent or illegal activity — immediate termination
• Prolonged inactivity on free accounts — 24+ months of no login, 30 days warning before deletion
• Court order or legal requirement — as soon as legally required

15.3 Effects of Termination

Upon termination (whether by you or us):

• Your access to the Service ends
• Your data is exportable for 30 days post-termination via Settings → Billing
• After 30 days, all your data is permanently deleted from active systems
• Encrypted backups containing your data expire within 90 days after deletion

15.4 Surviving Clauses

The following sections survive termination of these Terms and your account:

• Section 7 (Data Ownership and License) — to the extent necessary for our records
• Section 10 (Intellectual Property)
• Section 12 (Disclaimers)
• Section 13 (Limitation of Liability)
• Section 14 (Indemnification)
• Section 17 (Governing Law and Disputes)
• Section 18.1 (Consumer Protection; Severability)

16 Changes to Terms

We may modify these Terms periodically to reflect changes in our practices, legal requirements, or the Service.

When we make material changes, we will:

• Update the "Last updated" date at the top of these Terms
• Notify all active accounts via email at least 30 days before the changes take effect
• Provide a summary of the changes and the reasons for them

For non-material changes (typo corrections, formatting improvements, contact info updates), we will update the document without separate notification, but the new "Last updated" date will reflect the change.

Your continued use of the Service after changes take effect constitutes acceptance of the updated Terms. If you disagree with the changes, you may cancel your subscription before they take effect, with full data export available.

17 Governing Law and Dispute Resolution

17.1 Governing Law

These Terms are governed by and construed in accordance with the laws of the Republic of Türkiye, without regard to its conflict of laws principles.

17.2 Jurisdiction

Any dispute arising from or related to these Terms or the Service will be resolved exclusively by the courts of Ankara, Republic of Türkiye, except where local consumer protection laws in your jurisdiction require otherwise.

17.3 European Union Customers

For customers in the European Union, nothing in these Terms limits or excludes statutory rights you have under EU consumer protection law. EU customers may also raise disputes with the European Commission's Online Dispute Resolution platform at ec.europa.eu/consumers/odr.

17.4 Good Faith Resolution

Both parties agree to attempt to resolve disputes in good faith before initiating formal legal proceedings. If you have a complaint or concern, please contact legal@lop.tools to discuss the matter. We will respond within 14 business days and work toward an amicable resolution.

18 General Provisions

18.1 Consumer Protection; Severability

These Terms are drafted for customers acting for commercial or professional purposes. If, in a given transaction, you qualify as a consumer under Law No. 6502 on the Protection of Consumers, nothing in these Terms limits any right granted to you by mandatory consumer-protection legislation, and the affected provisions apply to you only to the extent permitted by that legislation. If any provision of these Terms is held invalid or unenforceable, that provision applies to the maximum extent permitted, and the remaining provisions remain in full force and effect.

18.2 Entire Agreement

These Terms (together with the Privacy Policy, the Distance Sales Contract, and any signed contracts, order forms, or amendments) constitute the entire agreement between you and Amber Makina regarding the Service. They supersede all prior agreements, communications, and proposals between us regarding the Service.

18.3 Waiver

Our failure to enforce any provision of these Terms does not waive our right to enforce that provision later. No waiver of any provision is effective unless in writing and signed by an authorized representative of Amber Makina.

18.4 Assignment

You may not assign or transfer your rights under these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, sale of assets, or by operation of law.

18.5 Force Majeure

Neither party is liable for delays or failures to perform due to causes beyond reasonable control, including natural disasters, government actions, acts of war or terrorism, internet infrastructure failures, or other force majeure events.

18.6 Independent Parties

Nothing in these Terms creates a partnership, joint venture, agency, or employment relationship between you and Amber Makina. Each party is an independent contractor.

18.7 Notices

Notices to you may be sent via email to the address associated with your account or posted within the Service. Notices to us must be sent to legal@lop.tools or by postal mail to:

Amber Makina (AMBER MAKİNA İNŞAAT İTHALAT İHRACAT SANAYİ VE TİCARET LİMİTED ŞİRKETİ)
Cinnah Caddesi No: 49/1
Çankaya, Ankara
Türkiye

18.8 Language

These Terms are provided in English and Turkish. In the event of any conflict between the two language versions, the English version controls for international customers, and the Turkish version controls for customers in Türkiye.

19 Contact

For questions about these Terms or the Service:

Postal address

Amber Makina (AMBER MAKİNA İNŞAAT İTHALAT İHRACAT SANAYİ VE TİCARET LİMİTED ŞİRKETİ)
Cinnah Caddesi No: 49/1
Çankaya, Ankara
Türkiye