Terms of Service.

01 Acceptance of Terms

These Terms of Service ("Terms") govern your access to and use of LOP™ (Logistics Optimization Platform), available at lop.tools and app.lop.tools (the "Service"), operated by AMBER MAKİNA İNŞAAT İTHALAT İHRACAT SANAYİ VE TİCARET LİMİTED ŞİRKETİ ("Amber Makina," "we," "us," or "our").

By creating an account, accessing the Service, or clicking "I agree" during signup, you confirm that:

• You have read, understood, and agree to be bound by these Terms
• You are at least 18 years old (or the age of majority in your jurisdiction)
• If you are using the Service on behalf of a company or organization, you have the authority to bind that entity to these Terms, and "you" refers to both you personally and that entity

If you do not agree to these Terms, do not use the Service.

These Terms work alongside our Privacy Policy, which explains how we handle your personal data. Both documents form the complete agreement between you and Amber Makina.

This document is also available in Turkish at lop.tools/tr/terms.

02 Service Description

LOP is a cloud-based 3D container load optimization platform designed for logistics professionals, freight forwarders, manufacturers, and supply chain teams. The Service provides:

• 3D visual editor for planning container, truck, and pallet loads
• AI-powered optimization solver with multiple modes (Quick Plan, Smart Plan, Maximum Fill)
• STEP/CAD file import for accurate 3D rendering of irregular cargo
• Multi-container planning across mixed fleet configurations
• Item library with custom properties and reusable templates
• Pallet integration with realistic geometry and stacking rules
• AI-powered analysis and load plan suggestions via Anthropic's Claude API
• Multi-format export (PDF, Excel, CSV)
• Team collaboration features (Business and Enterprise tiers)
• Analytics dashboard tracking usage and optimization metrics
• ERP/WMS integration via spreadsheet import

The Service is available globally except where prohibited by applicable law. We reserve the right to add, modify, or remove features over time. Material changes to features will be communicated to active users.

03 Account Terms

3.1 Account Creation

To use the Service, you must create an account by providing accurate and complete information including your name, email address, and organization name. You are responsible for keeping this information current.

3.2 Account Types

• Individual accounts — One person, one account. Free, Professional, and Business tiers all permit individual use.
• Organization accounts — Multiple users under a single organization (Business plan with multiple seats, or Enterprise plan). Each user requires their own seat; sharing credentials across multiple users is prohibited.

3.3 Your Responsibilities

You are responsible for:

• Maintaining the confidentiality of your password and account credentials
• All activity that occurs under your account, whether or not authorized by you
• Using a strong password (minimum 10 characters; the Service rejects common passwords)
• Notifying us immediately at security@lop.tools if you suspect unauthorized access to your account
• Ensuring users you invite to your organization comply with these Terms

We are not liable for losses resulting from unauthorized account use that you could have prevented through reasonable security practices.

3.4 Account Suspension

We may suspend or terminate accounts that violate these Terms, fail to pay subscription fees, exhibit suspicious or fraudulent activity, or have remained inactive for more than 24 months on a free plan. Suspended accounts may be reinstated upon resolution of the underlying issue, at our discretion.

04 Acceptable Use

You agree to use the Service only for lawful purposes and in accordance with these Terms. You will NOT:

• Reverse engineer, decompile, disassemble, or attempt to extract the source code of the Service
• Abuse the API beyond the rate limits documented in our developer documentation
• Share account credentials with multiple users (each user requires their own paid seat)
• Use the Service to develop or train competing products, AI models, or load optimization algorithms
• Use the Service for any illegal purpose, or in any way that infringes the rights of third parties (intellectual property, privacy, or otherwise)
• Upload malicious code, viruses, malware, or attempt security exploits
• Bypass plan limits, paywalls, or feature restrictions through technical means
• Misrepresent your identity or affiliation with any person or organization
• Use the Service to send unsolicited communications (spam) or for harassment
• Resell, sublicense, or transfer access to the Service without our written permission
• Use the Service in safety-critical applications without independent verification (LOP optimizes load plans but is not a substitute for human judgment in regulated logistics, hazardous materials handling, or other safety-critical contexts)

Violation of these acceptable use restrictions may result in immediate suspension or termination of your account.

05 Subscriptions and Billing

5.1 Pricing

All pricing for the Service is listed at lop.tools/pricing. Prices are displayed in the currency published on the pricing page. Payments with cards issued in Türkiye are collected in Turkish Lira (TRY), and displayed amounts include 20% VAT (KDV). Sales to customers established outside Türkiye are VAT-exempt as an export of services and are collected in US Dollars (USD).

5.2 Payment Processors

• Turkish customers: Payments processed via iyzico.
• International customers: Payments are also processed via iyzico. Additional payment methods may be introduced over time; for billing questions, contact billing@lop.tools.

Card details are collected by the payment processor. LOP stores billing contact details, subscription and payment records, and provider references.

5.3 Billing Cycles

• Monthly subscriptions: Charged on the same calendar day each month
• Annual billing is available for subscription plans where an annual payment option is shown on the Pricing page. Unless otherwise expressly stated at checkout, the annual subscription price may be offered at a discount compared with the total of twelve (12) monthly subscription payments for the relevant plan.

Billing periods are calculated from the date of initial subscription activation.

5.3A Annual Subscription and Commitment Terms

Annual billing is available for subscription plans where an annual payment option is shown on the Pricing page. Unless otherwise expressly stated at checkout, the annual subscription price may be offered at a discount compared with the total of twelve (12) monthly subscription payments for the relevant plan.

5.3A.1 Business and Professional Customers

A subscription purchased by or on behalf of a company, sole proprietorship, freelancer or other business undertaking, or for commercial or professional purposes, is treated as a commercial or professional subscription.

Unless otherwise agreed, annual subscriptions purchased for commercial or professional purposes are billed in advance for each annual billing period.

The subscription renews in accordance with Section 5.4 of this Contract unless duly cancelled before the applicable renewal date.

An annual price adjustment or commercial price revision takes effect only from the first eligible renewal after the relevant notice period has expired.

No price increase may apply retrospectively or to a billing period that has already been paid for or commenced.

5.3A.2 Consumer Annual Commitment

Where a natural or legal person qualifying as a consumer under Law No. 6502 on Consumer Protection selects a discounted annual subscription, the discount may be offered in exchange for a twelve-month subscription commitment ("Annual Commitment").

Before an Annual Commitment is entered into, LOP shall provide the consumer, in writing or on a durable medium as defined by law, with at least the following information:

a) the commitment period,

b) the essential characteristics of the service covered by the commitment,

c) the total commitment price including all taxes,

d) the comparable subscription or tariff price applicable without a commitment,

e) the monthly and/or total discount, benefit or other economic advantage provided to the consumer,

f) the method of calculating any amount that may lawfully be claimed from the consumer upon early termination of the commitment.

The commitment document forms an integral part of the subscription contract and shall be delivered to the consumer on a durable medium.

During an active Annual Commitment, the terms of the contract and the commitment document may not be changed to the consumer's detriment.

Any early-termination or commitment-breakage amount claimed by LOP when a consumer terminates an Annual Commitment before its expiry shall be calculated in accordance with applicable mandatory law.

Where required by law, the amount recoverable from the consumer shall not exceed the amount more favourable to the consumer, namely the lower of:

(a) the discounts, benefits or other advantages actually provided to the consumer up to the effective termination date; or

(b) the charges that would otherwise have become payable for the remainder of the commitment period.

Any unused prepaid balance remaining after any lawful set-off or early-termination amount shall be refunded within the period required by applicable mandatory law.

The expiry of an Annual Commitment does not automatically create a new twelve-month commitment for the consumer.

Where the law requires a further request or consent from the consumer for a new discounted commitment period, the new commitment may be entered into only with the consumer's affirmative acceptance.

5.4 Renewal

5.4.1 Monthly Subscriptions

Monthly paid subscriptions are continuing subscriptions billed monthly until cancelled.

By starting a paid subscription, the subscriber authorizes the subscription fee to be collected from the selected payment method on the applicable renewal date, to the extent permitted by applicable law.

Monthly subscriptions purchased for commercial or professional purposes may be cancelled through Settings → Billing. Unless expressly stated otherwise, cancellation prevents future renewal charges and access continues through the current paid billing period.

For subscribers who qualify as consumers, the termination request and its consequences are governed by Law No. 6502, the Subscription Contracts Regulation and other applicable mandatory law. Any shorter termination period, reimbursement or other rights granted to the consumer by law remain unaffected.

5.4.2 Annual Business Subscriptions

Annual subscriptions purchased for commercial or professional purposes renew for successive annual billing periods unless cancelled before the applicable renewal date.

The price charged at renewal is the price properly applicable to that renewal under these Terms.

Subject to the required advance notice being given, the following:

a) an Annual TRY Price Review under Section 5.8; and/or

b) a Commercial Price Revision under Section 5.9

may be reflected in this amount.

The price of the current prepaid annual subscription period shall not be increased during that period.

5.4.3 Consumer Annual Commitments

Expiry of a consumer's Annual Commitment does not itself create a new twelve-month commitment.

Where the subscription relationship may lawfully continue after the commitment expires, the applicable post-commitment tariff, price, billing method and termination terms shall be communicated to the consumer clearly, comprehensibly and in accordance with the law.

Where no new Annual Commitment has been affirmatively accepted, the subscription may continue, where permitted by applicable law and where clearly disclosed before purchase, on the then-current non-commitment billing arrangement stated in the applicable subscription terms.

LOP will notify the consumer of the approaching end of the commitment and the terms that will apply afterwards within the periods and by the methods required by applicable law.

5.4.4 Renewal Notice

Where a renewal notice is required under this Contract or applicable law, LOP shall send the subscriber a renewal or payment notice by e-mail and/or another appropriate durable medium at least seven (7) days before the relevant renewal or collection date.

Where possible, the following:

a) the subscription plan,

b) the renewal date,

c) the billing period to be renewed,

d) the total amount to be collected,

e) applicable taxes,

f) a link to payment and billing settings,

g) the method of cancellation or termination

shall be stated in the notice.

5.5 Refunds

Upon cancellation, no further charges are made; your access to the Service continues to the end of the period you have paid for and ends at that time. Cancellation does not give rise to automatic or pro-rated (partial-period) refunds. Your rights under mandatory law remain unaffected.

• Monthly subscriptions: No refunds for the current billing period; cancellation takes effect at the end of the current period
• Refund processing: 5–10 business days after refund approval
• Disputes: Contact billing@lop.tools to discuss billing concerns. Initiating a chargeback before contacting us will result in account suspension pending resolution.

5.6 Plan Changes

5.6.1 Monthly subscriptions. You may change your plan at any time from the pricing page. Every accepted change takes effect at your next renewal date. Your renewal date never moves, and no partial-period charges or credits arise from a plan change. When you accept a change, we record the change, the disclosures you were shown, and its effective date.

5.6.2 Upgrades on monthly subscriptions. When you accept an upgrade, the features of the higher plan are made available to you immediately; the higher price is first charged at your next renewal. One such early feature grant is available per billing period. If you change your plan again within the same period, the early grant ends and your features revert to the plan you have paid for, until the change you last accepted takes effect.

5.6.3 Replacing or cancelling a scheduled change. Until its effective date, a scheduled change may be replaced by accepting a different change, or cancelled from your current plan, free of charge. Only the last accepted change applies.

5.6.4 Annual subscriptions. Annual billing is available on the Business plan only. Plan and billing-cycle changes are not available on an annual subscription. To leave an annual plan, cancel it; your access continues to the end of the period you have paid for.

5.6.5 No pro-rated charges and no automatic refunds arise from plan changes.

5.7 Failed Payments

If a payment fails, we will attempt to charge your payment method up to 3 times over a 7-day period. During this time:

You can resolve a failed payment at any time by updating your payment method in Settings → Billing.

5.8 Annual Price Review — TRY-Billed Subscriptions

5.8.1 Purpose and Frequency

Subscription prices billed in Turkish Lira ("TRY") are derived from LOP's United States Dollar ("USD") reference prices.

An existing subscription’s TRY price is reviewed no more than once (1) per calendar year under the objective and foreseeable mechanism expressly described in this Section (the "Annual Price Review").

The Annual Price Review reflects only changes in the value of TRY against USD. It does not apply any consumer-price or other inflation index.

The Annual Price Review is separate from any Commercial Price Revision made under Section 5.9.

5.8.2 Annual Calculation Date

LOP will perform the Annual Price Review calculation on 3 December of each calendar year (the "Calculation Date"). LOP currently intends to notify affected customers on 4 December.

If the calculation or notification cannot take place on those dates, the dates shall be postponed accordingly. In all cases, the revised price applies only in accordance with the notice requirements of Section 5.8.7.

5.8.3 USD Reference Price and TRY Price for New Subscriptions

The "USD Reference Price" of a pricing component means the VAT-exclusive USD price of that component published on the Pricing page on the relevant date. Examples of pricing components are the base subscription charge and the per-seat charge for the applicable plan and billing cycle.

For a new subscription, the TRY price of each pricing component offered at checkout is calculated as:

TRY Component Price = USD Reference Price × Monthly FX Rate × (1 + applicable VAT rate)

The "Monthly FX Rate" means the most recent TCMB USD Foreign Exchange Selling Rate available on the 7th day of the relevant calendar month, rounded up to the nearest TRY 0.50. LOP updates the TRY prices offered to new subscribers after each monthly observation. The price shown at checkout is the price that applies to the subscription.

The TRY price accepted at checkout does not change from one billing period to the next. It changes only under this Section 5.8 or under Section 5.9.

5.8.4 December FX Benchmark

For the Annual Price Review, LOP will use the USD Foreign Exchange Selling Rate ("ABD Doları Döviz Satış Kuru") published by the Central Bank of the Republic of Türkiye ("TCMB").

The "December FX Benchmark" shall be the arithmetic average of the TCMB USD Foreign Exchange Selling Rates published on the five (5) most recent TCMB business days ending on or before the Calculation Date.

Only rates officially published by TCMB shall be used.

Weekends, public holidays, half-days or other dates on which TCMB does not publish a rate shall not count as TCMB business days for this calculation.

5.8.5 Revised TRY Price

For each TRY pricing component of an existing subscription, the revised price is calculated as:

Unrounded Revised Component Price = USD Reference Price of that component on the Calculation Date × December FX Benchmark × (1 + applicable VAT rate)

Where prices are displayed and charged to customers on a VAT-inclusive basis, the rounding mechanism described in this Section shall be applied to the VAT-inclusive amount actually displayed and payable by the customer.

The corresponding VAT-exclusive taxable base and VAT amount shall be derived from that final VAT-inclusive amount in accordance with applicable tax and invoicing rules.

Unless otherwise stated on the Pricing page, each applicable TRY pricing component shall be rounded downward to the nearest TRY 100.

Where a subscription plan consists of:

• a base subscription charge,
• a per-seat charge,
• an additional capacity charge, or
• other separately priced components

the calculation and rounding method in this Section shall be applied separately to each pricing component.

The revised amount of any individual pricing component shall never be lower than the price applicable to that same component immediately before the Annual Price Review.

Accordingly:

Revised Component Price = MAX (Existing Component Price, FLOOR(Unrounded Revised Component Price ÷ 100) × 100)

For the purposes of this provision, "FLOOR" means rounding the relevant amount down to the nearest whole number.

Where the Revised Component Price equals the Existing Component Price, that component is not changed by the Annual Price Review.

VAT and any other taxes, duties, levies and financial obligations required by applicable law shall be calculated and invoiced in accordance with the law in force on the relevant billing date.

5.8.6 Annual Price Reset Date

The Revised Component Prices calculated under this Section are scheduled to become applicable to existing subscriptions from 7 January of the following calendar year (the "Annual Price Reset Date").

With regard to the revised price, the following periods:

a) a billing period that has already commenced and been paid for,

b) a prepaid service period,

c) an active consumer commitment period during which a price change is prohibited by mandatory law

are not affected retrospectively.

For an existing subscriber, the revised price is not automatically charged on 7 January, the Annual Price Reset Date.

The new price applies only to a renewal:

a) occurring on or after 7 January;

b) for which the required advance-notice period has expired; and

c) at which the price change is legally and contractually applicable to that subscription.

It takes effect from the first renewal meeting these conditions.

For example, if a customer's monthly renewal occurs on 5 January, the 5 January renewal remains at the previously applicable price, and the revised price would ordinarily first apply to the following renewal. For an annual subscription, the revised price first applies at the first annual renewal occurring on or after the Annual Price Reset Date.

No Annual Price Review increase shall apply during an active consumer commitment period where such an increase is prohibited by mandatory law.

5.8.7 Price-Change Notice

LOP shall individually notify each subscriber whose price changes under the Annual Price Review of the revised price.

Notice:

a) by e-mail to the subscriber's registered e-mail address; and

b) through a persistent or readily accessible billing notice within the LOP account

shall be given through these channels.

The notice shall be sent at least thirty (30) days before the customer's first renewal at which the revised price will be charged.

LOP currently intends to send the annual price-change notice on 4 December for the 7 January Annual Price Reset Date.

The notice will state, at minimum:

a) the customer's current subscription price,

b) the revised price,

c) the USD Reference Price or Prices used,

d) the December FX Benchmark used,

e) the resulting percentage change,

f) the Annual Price Reset Date,

g) the customer's first expected renewal at the revised price,

h) whether the displayed amounts include or exclude VAT,

i) the customer's right and method to cancel or terminate the subscription before the revised price becomes applicable.

If the required advance-notice period cannot be satisfied for a particular renewal, the revised price shall not apply to that renewal.

It shall instead apply from the next renewal for which the required notice period has been satisfied.

5.8.8 Cancellation Following Annual Price Review

The revised price will apply from your next applicable renewal in accordance with the annual price-review mechanism agreed when you subscribed. You may cancel before that renewal.

No separate cancellation fee shall arise solely because a subscriber terminates the subscription before the revised price becomes applicable.

Where the consumer has separately and validly accepted an active Annual Commitment, lawful provisions governing early termination of that commitment remain applicable.

Cancellation shall be available through Settings → Billing.

For consumer subscriptions, termination must not be subject to conditions more onerous than the method used to enter into the subscription or conditions that unnecessarily hinder the consumer's exercise of the right to terminate.

5.8.9 Discontinuation or Material Change of the FX Rate

If TCMB permanently discontinues, renames, materially changes the calculation method of, or replaces the USD Foreign Exchange Selling Rate used in this Section with another official indicator, the following:

a) the official successor rate published by TCMB; or

b) a substantially equivalent official rate published by TCMB's lawful successor

may be used by LOP.

Where such a change affects the Annual Price Review calculation, the new reference used shall be expressly disclosed in the price-change notice sent to the subscriber.

This provision does not entitle LOP to select any rate that is not objective or that LOP determines unilaterally.

5.9 Commercial Price Revisions

5.9.1 Separate Commercial Review

The Annual Price Review under Section 5.8 addresses USD/TRY exchange-rate movement only.

Separately, LOP may change its underlying subscription list prices or pricing structure where justified reasons arise that materially and reasonably affect the cost, scope or economic structure of providing the Service.

Reasons that may be taken into account include, in particular:

a) material changes in cloud infrastructure, server, data-storage or computing-capacity costs,

b) material changes in artificial-intelligence services, API usage or third-party software costs,

c) licensing and intellectual-property usage costs,

d) payment-institution, bank, card-network or payment-processing costs,

e) product-development, maintenance or service-delivery costs,

f) customer-support, security and operational costs,

g) changes in taxes, duties, levies or financial obligations imposed by regulatory authorities,

h) material expansion or modification of the services, capacity, usage limits or functionality included in a subscription plan,

i) other material cost changes directly related to providing or maintaining the Service.

This Section does not give LOP an arbitrary, unrestricted or retrospective right to change subscription fees.

For consumers, this provision applies only to the extent permitted by mandatory consumer law.

No price increase shall apply during a period for which the price is fixed by law or contract.

5.9.2 Notice of Commercial Price Revision

LOP shall individually notify a subscriber affected by a Commercial Price Revision at least thirty (30) days before the new price first applies to that subscription.

Notice may be given by e-mail and in-app notification and shall include at least:

a) the existing subscription price,

b) the revised subscription price,

c) the effective date of the revised price,

d) the customer's first expected renewal at the revised price,

e) the general and reasonable basis for the Commercial Price Revision,

f) the customer's right and method to cancel or terminate the subscription before the revised price becomes applicable.

The revised price will apply from your next applicable renewal after the stated effective date and after the applicable notice period has expired. You may cancel before that renewal.

If the required advance-notice period has not been satisfied for a particular renewal, the revised price shall not apply to that renewal.

5.9.3 No Mid-Period Increase

A Commercial Price Revision will not increase the amount payable for a billing period that has already been paid.

A Commercial Price Revision will not be applied against a consumer during an active commitment period where such a change is prohibited by mandatory law.

For annual commercial or professional subscriptions, a properly notified Commercial Price Revision shall apply no earlier than the next annual renewal.

5.9.4 Interaction with Annual Price Review

Where an Annual Price Review under Section 5.8 and a Commercial Price Revision under this Section are scheduled to affect the same renewal, LOP will clearly disclose the final resulting price before that renewal.

Where reasonably practicable, the following:

a) the Annual Price Review arising from USD/TRY exchange-rate movement; and

b) the Commercial Price Revision

shall be shown separately in the notice.

No customer will be charged a price higher than the final price stated in the applicable advance notice for that renewal.

Mandatory provisions of law remain unaffected.

5.10 Immediate Commencement of Digital Service

LOP is an electronically supplied software service.

Following successful payment, paid features and the digital services included in the relevant subscription shall become immediately available to the subscriber unless expressly stated otherwise at checkout.

Where the purchaser qualifies as a consumer, the express request, consent and disclosures required by law for performance to commence before the statutory withdrawal period expires and for the applicable withdrawal exception to apply shall be obtained before payment is completed.

LOP shall not extinguish or restrict any mandatory rights that the consumer cannot lawfully waive.

06 Plan Limits

Each subscription tier includes specific usage limits documented at lop.tools/pricing. Limits include:

• Number of load plans you can create per billing period
• Number of containers and items per load plan
• Number of AI-powered analyses per month
• STEP/CAD file uploads
• Number of seats (Business and Enterprise tiers)
• Export volume

We may modify plan limits with at least 30 days notice via email. If a modification reduces your usage allowance, the change takes effect at the start of your next billing period.

Free tier limits are enforced strictly. Exceeding free tier limits requires upgrading to a paid plan or waiting until the next billing period.

07 Data Ownership and License

7.1 Your Data

You retain all ownership rights to data you upload, create, or generate through the Service, including:

• Load plans (containers, items, placements, configurations)
• Item library entries (your products, dimensions, descriptions, custom properties)
• STEP/CAD files
• Templates and saved configurations
• Business preferences and account settings

This is your data. You retain all intellectual property rights, including any copyright, trade secret, or other rights that may apply.

7.2 License Granted to Us

To provide the Service, you grant Amber Makina a limited, non-exclusive, worldwide, royalty-free license to:

• Store, process, and display your data within the Service
• Generate optimization solutions based on your inputs
• Render 3D visualizations of your load plans
• Process your data through the Anthropic Claude API when you use AI features (per Section 9)
• Create encrypted database backups for service reliability

This license is:

• Limited in scope to providing the Service to you
• Non-transferable except to our service providers (DigitalOcean, Anthropic, etc.) acting on our behalf
• Terminable when you delete your data or close your account

For complete details on how your data is processed, see our Privacy Policy.

7.4 Your Responsibility for Data Rights

You are responsible for ensuring you have all necessary rights to upload data to the Service, including:

• Permission to upload STEP/CAD files (which may have intellectual property protections)
• Authority to use product information and dimensions
• Compliance with confidentiality agreements regarding business data
• Permission to share data with our AI processor (Anthropic) when using AI features

You agree to indemnify Amber Makina against claims arising from data you upload that you did not have the right to upload (see Section 14).

08 STEP/CAD Files

LOP supports the upload and 3D rendering of STEP files (IGES support planned). When you upload STEP files:

• Files are stored in encrypted DigitalOcean Spaces in Frankfurt, Germany.
• Files are processed by our STEP processor service to extract geometry, generate 3D meshes, and compute physical properties (volume, center of gravity, oriented bounding boxes)
• Generated 3D meshes (GLB format) are stored alongside the original files for fast rendering
• You retain all intellectual property rights in your CAD files
• We will not use your CAD files for any purpose other than providing the Service to you
• We will not share your CAD files with third parties except as required to deliver the Service (e.g., DigitalOcean for storage)
• You can delete uploaded STEP files at any time via the Item Library
• Deleting a library item removes its database record and attempts file cleanup. File cleanup can fail; database backups follow the retention described in the Privacy Policy.

By uploading STEP files, you confirm that you have the right to use and process those files within the Service.

09 AI Features

9.1 How AI Features Work

LOP integrates with Anthropic's Claude API to provide optional AI-powered features, including:

• Load plan analysis and recommendations
• Optimization suggestions based on your specific cargo and constraints

AI features send relevant plan information or import samples to Anthropic. Samples and text you provide may contain personal or business information.

9.2 Anthropic's Data Handling

Amber Makina operates under Anthropic's Commercial API terms. Under these terms:

• Retention: Anthropic stores API inputs and outputs for a limited period (currently up to 7 days), then permanently deletes them, in accordance with Anthropic's then-current Commercial Terms.
• No model training: Your data is never used to train Anthropic's AI models.
• Encryption: Data is encrypted in transit and at rest within Anthropic's infrastructure.

For complete details, see Anthropic's Commercial Terms at anthropic.com/legal/commercial-terms.

9.3 AI Features Are Optional

You can use the Service without any AI features.

9.4 AI Suggestions Are Advisory

AI-generated analyses, suggestions, and recommendations are advisory only. You retain full responsibility for:

• Final loading decisions
• Compliance with safety regulations applicable to your cargo
• Verification of AI-generated outputs against your own expertise and operational requirements
• Any consequences of acting on AI recommendations

LOP and Amber Makina are not liable for losses resulting from reliance on AI suggestions. Use AI features as a tool to augment your judgment, not replace it.

10 Intellectual Property

10.1 Our Property

Amber Makina owns all rights, title, and interest in and to the Service, including:

• The LOP™ platform, software, and source code
• Visual design, user interface, and user experience
• Branding, logos, color schemes, and trademarks
• Optimization algorithms and solver technology
• Documentation, marketing materials, and educational content
• All improvements, modifications, and derivative works

These rights are protected by copyright, trademark, trade secret, and other intellectual property laws.

10.2 Trademarks

"LOP" and the LOP logo are trademarks of Amber Makina (trademark applications pending). You may not use our trademarks, logos, or branding without our prior written permission, except:

• To accurately describe that you use the Service (e.g., "We use LOP for load planning")
• In factual references such as press articles or reviews

You may not use our trademarks in a way that suggests endorsement, affiliation, or partnership without explicit authorization.

10.3 Feedback

If you provide feedback, suggestions, or ideas for improving the Service, you grant Amber Makina a perpetual, irrevocable, royalty-free license to use that feedback to improve the Service. We may incorporate your feedback into future versions of the Service without obligation to credit or compensate you.

This does not affect your ownership of any data you upload to the Service (see Section 7).

11 Service Availability

11.1 Uptime Target

We target 99.5% uptime measured monthly, calculated as the percentage of time the Service is available and functional, excluding:

• Scheduled maintenance windows announced at least 48 hours in advance
• Force majeure events (natural disasters, government actions, internet infrastructure failures beyond our control)
• Issues caused by your equipment, internet connection, or third-party services

11.2 Maintenance

We perform scheduled maintenance periodically to update the Service, deploy improvements, and maintain infrastructure. Scheduled maintenance is communicated via:

• Email notifications to active users at least 48 hours in advance
• Status updates on our status page (when available)

Emergency maintenance may occur without advance notice for security-critical issues.

11.3 No Service Level Agreement (SLA) Credits

For Free, Professional, and Business tier accounts, we do not provide SLA credits or service-level guarantees. The 99.5% uptime target is our internal commitment to operational quality, not a contractual obligation.

Enterprise customers may have custom SLAs documented in their service agreements.

11.4 Service Modifications

We may modify, update, or discontinue features of the Service. Material changes affecting paid functionality will be communicated to affected users at least 30 days in advance.

12 Disclaimers and Warranty Exclusions

12.1 "As Is" Service

To the maximum extent permitted by law, Amber Makina disclaims all warranties including:

• Warranties of merchantability
• Warranties of fitness for a particular purpose
• Warranties of non-infringement
• Warranties that the Service will be error-free, uninterrupted, secure, or that defects will be corrected
• Warranties regarding the accuracy, reliability, or completeness of any information provided by the Service

12.2 Computational Outputs

Optimization solutions, load plans, AI suggestions, and other outputs from the Service are computational results based on your inputs. We do not warrant that:

• Optimization solutions are mathematically optimal in all cases
• Load plans will perform as expected in real-world operations
• AI suggestions are accurate or appropriate for your specific situation
• Calculations (volume, weight balance, center of gravity, etc.) are precise to the level required for your specific use case

12.3 Safety-Critical Use

The Service is designed as a planning and optimization tool. It is not designed for safety-critical applications without independent verification. If you use the Service for cargo that requires regulatory compliance (hazardous materials, medical supplies, food products under cold chain requirements, etc.), you remain responsible for:

• Verifying outputs against applicable regulations
• Conducting independent safety assessments
• Maintaining required documentation and certifications
• Ensuring competent human supervision of loading operations

13 Limitation of Liability

To the maximum extent permitted by law, LOP and Amber Makina are not liable for indirect or consequential losses, loss of profit, loss of data, or business interruption arising from use of the Service, and our total aggregate liability for direct damages shall not exceed the fees you paid in the twelve (12) months preceding the event giving rise to liability. Load plans are decision-support outputs; verifying compliance with applicable transport, safety and packing regulations remains your responsibility. Nothing in these Terms excludes or limits liability for death or personal injury, for intent or gross negligence, or for fraud, nor any liability that cannot be excluded or limited under mandatory law. In any event, the foregoing cap shall not be less than one hundred US dollars (USD 100). Your indemnification obligations under these Terms are not subject to the foregoing cap.

14 Indemnification

You agree to indemnify, defend, and hold harmless Amber Makina, its officers, directors, employees, agents, and affiliates from and against any claims, demands, losses, damages, liabilities, costs, and expenses (including reasonable attorneys' fees) arising from or related to:

• Your use or misuse of the Service in violation of these Terms
• Your violation of any applicable law or regulation
• Your violation of any third-party rights, including intellectual property, privacy, or contractual rights
• Inaccurate, misleading, or unauthorized data or files you upload to the Service
• Your business operations or loading decisions, including any decisions made based on outputs from the Service

We will provide you with reasonable notice of any claim, allow you to participate in the defense, and not settle any claim affecting your rights without your consent (which shall not be unreasonably withheld).

15 Termination

15.1 Termination by You

You may cancel your subscription at any time via Settings → Billing. Upon cancellation:

• For monthly subscriptions: cancellation takes effect at the end of the current billing period
• For annual subscriptions: cancellation takes effect at the end of the prepaid period
• Your account remains active until the end of the paid period
• You can export load plans while paid access lasts. Download them before it ends.
• Cancellation does not automatically delete your account or data. Send deletion requests to privacy@lop.tools.

15.2 Termination by Us

We may suspend or terminate your account in the following situations:

• Material violation of these Terms — immediate termination without notice
• Repeated minor violations — 30 days notice with opportunity to cure
• Non-payment — per the failed payment process in Section 5.7
• Fraudulent or illegal activity — immediate termination
• Prolonged inactivity on free accounts — 24+ months of no login, 30 days warning before deletion
• Court order or legal requirement — as soon as legally required

15.3 Effects of Termination

Upon termination (whether by you or us):

• Your access to the Service ends
• You can export load plans while paid access lasts. Download them before it ends.
• Cancellation does not automatically delete your account or data. Send deletion requests to privacy@lop.tools.
• Encrypted database backups are pruned by date after 30 days on successful scheduled runs.

15.4 Surviving Clauses

The following sections survive termination of these Terms and your account:

• Section 7 (Data Ownership and License) — to the extent necessary for our records
• Section 10 (Intellectual Property)
• Section 12 (Disclaimers)
• Section 13 (Limitation of Liability)
• Section 14 (Indemnification)
• Section 17 (Governing Law and Disputes)
• Section 18.1 (Consumer Protection; Severability)

16 Changes to Terms

We may modify these Terms periodically to reflect changes in our practices, legal requirements, or the Service.

When we make material changes, we will:

• Update the "Last updated" date at the top of these Terms
• Notify all active accounts via email at least 30 days before the changes take effect
• Provide a summary of the changes and the reasons for them

For non-material changes (typo corrections, formatting improvements, contact info updates), we will update the document without separate notification, but the new "Last updated" date will reflect the change.

Your continued use of the Service after changes take effect constitutes acceptance of the updated Terms. If you disagree with the changes, you may cancel your subscription before they take effect, and should export load plans before paid access ends.

17 Governing Law and Dispute Resolution

17.1 Governing Law

These Terms are governed by and construed in accordance with the laws of the Republic of Türkiye, without regard to its conflict of laws principles.

17.2 Jurisdiction

Any dispute arising from or related to these Terms or the Service will be resolved exclusively by the courts of Ankara, Republic of Türkiye, except where local consumer protection laws in your jurisdiction require otherwise.

17.3 European Union Customers

For customers in the European Union, nothing in these Terms limits or excludes statutory rights you have under EU consumer protection law. EU customers may also raise disputes with the European Commission's Online Dispute Resolution platform at ec.europa.eu/consumers/odr.

17.4 Good Faith Resolution

Both parties agree to attempt to resolve disputes in good faith before initiating formal legal proceedings. If you have a complaint or concern, please contact legal@lop.tools to discuss the matter. We will respond within 14 business days and work toward an amicable resolution.

18 General Provisions

18.1 Consumer Protection; Severability

These Terms are drafted for customers acting for commercial or professional purposes. If, in a given transaction, you qualify as a consumer under Law No. 6502 on the Protection of Consumers, nothing in these Terms limits any right granted to you by mandatory consumer-protection legislation, and the affected provisions apply to you only to the extent permitted by that legislation. If any provision of these Terms is held invalid or unenforceable, that provision applies to the maximum extent permitted, and the remaining provisions remain in full force and effect.

18.2 Entire Agreement

These Terms (together with the Privacy Policy, the Distance Sales Contract, and any signed contracts, order forms, or amendments) constitute the entire agreement between you and Amber Makina regarding the Service. They supersede all prior agreements, communications, and proposals between us regarding the Service.

18.3 Waiver

Our failure to enforce any provision of these Terms does not waive our right to enforce that provision later. No waiver of any provision is effective unless in writing and signed by an authorized representative of Amber Makina.

18.4 Assignment

You may not assign or transfer your rights under these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, sale of assets, or by operation of law.

18.5 Force Majeure

Neither party is liable for delays or failures to perform due to causes beyond reasonable control, including natural disasters, government actions, acts of war or terrorism, internet infrastructure failures, or other force majeure events.

18.6 Independent Parties

Nothing in these Terms creates a partnership, joint venture, agency, or employment relationship between you and Amber Makina. Each party is an independent contractor.

18.7 Notices

Notices to you may be sent via email to the address associated with your account or posted within the Service. Notices to us must be sent to legal@lop.tools or by postal mail to:

Amber Makina (AMBER MAKİNA İNŞAAT İTHALAT İHRACAT SANAYİ VE TİCARET LİMİTED ŞİRKETİ)
Cinnah Caddesi No: 49/1
Çankaya, Ankara
Türkiye

18.8 Language

These Terms are provided in English and Turkish. In the event of any conflict between the two language versions, the English version controls for international customers, and the Turkish version controls for customers in Türkiye.

19 Contact

For questions about these Terms or the Service:

Postal address

Amber Makina (AMBER MAKİNA İNŞAAT İTHALAT İHRACAT SANAYİ VE TİCARET LİMİTED ŞİRKETİ)
Cinnah Caddesi No: 49/1
Çankaya, Ankara
Türkiye